Professional Data Recovery Services

We are committed to delivering an outstanding customer experience alongside industry-leading results. Our services are backed by a no data, no charge guarantee: Only pay if we recover the data you need.*

Call us now at 1.800.237.4200 or submit a case online to start the recovery process.

Our Core Data Recovery Expertise Includes:

• Hard Drive Recovery: Addressing physical failures (like head crashes, clicks, bad sectors) and logical issues (file corruption, accidental deletion, and malware damage).
• RAID Recovery: Advanced RAID recovery solutions to rebuild and recover data from all RAID levels and configurations.
• SSD Recovery: Utilizing advanced tools and techniques for flash-based media, including chip-off recovery.
• Flash Media Recovery: Recovering data from USB drives, SD cards, legacy digital camera cards, and other flash memory devices.
• Mobile Device Recovery: Retrieving data from smartphones and tablets, including devices with extreme physical damage.
• Tape Data Recovery: Restoring data from current and legacy tape formats (LTO, DLT, IBM 3592, AIT, DAT, and more).
• Advanced file recovery: Tackling complex file system damage and partition recovery.

Trusted Expertise & Proven Success

As an industry leader, we have decades of experience with hard drive failures, complex data recovery situations like RAID issues, tape restorations, fire & flood-damaged storage media, and virtually every other data loss scenario.

• Experienced Engineers: Our team consists of highly experienced recovery experts with decades of combined expertise. Each laboratory is fully staffed with recovery professionals— we do not operate mailing offices.
• Advanced Laboratories: We operate state-of-the-art, ISO 5 certified cleanroom labs across the US and Canada, each of which is equipped with specialized forensic file recovery tools.
• High Success Rates: Our investment in advanced technology and expertise ensures exceptional success rates across a wide range of media types.
• Trusted by Leaders and Experts: Organizations like NASA, the Department of Homeland Security, and various Fortune 500 companies rely on our secure and effective services. We have a history of successful recoveries where other reputable providers have failed.
• Proven Under Pressure: Since our beginnings, we’ve handled mission-critical recoveries that required same-day results. With flexible service options, we help our clients work within any budget or timeframe need.

Read our reviews to learn more from our clients, or start your data recovery case now for a free quote and evaluation.

Understanding Data Recovery: Common Questions

What is Data Recovery?

Data recovery is the process of restoring files that aren’t otherwise accessible. This can be due to:

• Physical Media Damage: Examples include crashed hard drives, fire or water damage, broken USB connectors, or failed electronic components.
• Logical Issues: Accidental deletion, file system corruption, ransomware infection, formatting errors, failed RAID rebuilds, and boot sector repair needs.

An experienced data recovery service provider can safely treat hard disk drives (HDDs), solid-state drives (SSDs), RAID arrays, USB flash drives, smartphones, tapes, and other digital storage devices. We use non-destructive methods designed to preserve the integrity of the original media while keeping manufacturer warranties intact.

We’ve built our reputation by investing in research & development. Every day, our recovery experts find novel solutions for data loss challenges, including crashed hard drives, failed SSDs, inaccessible RAIDs, deleted files, ransomware, broken flash drives, damaged mobile devices, and unreadable legacy media. 

Is Data Recovery Possible from Physically Damaged Devices?

Yes, in the vast majority of cases. Physical failures frequently require work in a Class 100 / ISO 5 cleanroom environment to prevent contamination when opening drives. Our process involves temporarily repairing the damaged device using specialized forensic tools (e.g., replacing failed heads in an HDD, repairing PCB components) and securely creating disk images or byte disk copies.

We then work from this clone to extract the data, preserving the original media. For logical issues, engineers work directly with the file structures to reconstruct and restore the data, supporting common file types including documents, photos, audio files, and videos.

How Long Does the Recovery Process Take?

The actual recovery duration depends on the nature of the failure, the type and capacity of the storage media, and the chosen service level. Standard service typically takes 3-5 business days after the initial evaluation. We also offer expedited and emergency recovery service options for situations requiring faster turnaround, often completing recovery within 24-48 hours depending on the case complexity.

What Factors Determine the Cost of Recovery?

The primary factor influencing data recovery cost is the nature of the failure and the engineering time required to perform a safe and successful recovery. Other considerations include the specific type of storage device, the complexity of the technology involved (e.g., RAID configuration, SSD controller), research and development investment, and potentially the cost of donor parts if needed for physical repairs.

At Datarecovery.com, we prioritize transparent and fair pricing. We provide a clear quote after the initial evaluation. There are no hidden costs — and you only pay service fees if we’re able to successfully recover data.

Is My Data Secure During the Recovery Process?

Absolutely. Data security and client confidentiality are paramount. We utilize secure facilities with strict, redundant access controls, and client data is not accessible through networks until the data is ready to be returned (at which point all remote transfers are encrypted to preserve privacy). 

Our processes adhere to high security standards, and we handle sensitive data according to industry best practices and any required compliance regulations. Nondisclosure agreements (NDAs) are available upon request.

Why Shouldn’t I Use Consumer Data Recovery Software?

Attempting data recovery without proper training or equipment often leads to further damage and permanent data loss. Consumer disk recovery software or file recovery software is generally designed for simple logical issues like accidental deletion from a working drive. It is not suitable for physical failures (like clicking hard drives or dead SSDs) and can overwrite data in logical scenarios if used improperly on the source drive.

Without careful oversight, data recovery programs can cause permanent data loss. This is even true for programs that show a list of recoverable files before recovery; file recovery lists are generated from the partition tables and don’t necessarily indicate that the retrieved data will be usable or complete. 

While we strongly recommend against the use of data recovery software, we recognize that software is useful in certain circumstances (and there’s a strong temptation to find a “quick fix” solution). Please read our guide to cloning hard drives before using data recovery software solutions; only attempt DIY data recovery on a cloned hard drive or SSD, never on the original media. 

When Is Data Recovery Possible?

In most cases involving hard drive failure, accidental deletion, media damage, or other common scenarios, professional data recovery engineers can successfully retrieve lost files. However, the probability of a successful recovery depends on several factors:

• The type and extent of the damage (physical vs. logical).
• The specific storage device technology.
• The actions taken after the initial data loss occurred.
• The time elapsed since the failure.

Crucial First Steps: To maximize the chances of a successful recovery, immediately power down the affected device as soon as data loss is suspected. Continued operation, especially with failing hard drives, can cause irreversible platter damage. Do not run data recovery software applications on the failing device. Never attempt to physically open or repair a storage device yourself.

Contact our data recovery specialists immediately. We can assess the situation, provide guidance on safe handling, and outline the best recovery options for your specific needs. In some logical failure scenarios, remote data recovery may even be possible, potentially returning your files within hours.

Speak with a specialist today. Call 1.800.237.4200.

*Free shipping applies to domestic shipments only.

joe.average@datarecovery.com